7.6 We recommend that you back up all existing files by copying them to another storage medium prior to the installation of the Equipment and Software required for any Service. If you do not agree with any of the terms and conditions related to TekTalkTM , including the limitations and requirements associated with 911 calling provided over TekTalkTM , or with these TekSavvy Terms and Conditions of Service, do not subscribe to, or activate, TekTalkTM , do not install the TekTalkTM Device or any other Equipment provided in connection with the TekTalkTM Service and call us immediately at 1-877-779-1575 in English or 1-800-368-6909 in French to cancel your TekTalkTM Service, if any such service has been ordered or activated. Using a Service in a manner that is contrary to law or to our policies or would serve to restrict or inhibit any other user from using or enjoying any services that we provide or the Internet is also strictly prohibited. To ensure that shared Internet resources are managed in a way that provides the best Internet experience for the most users, TekSavvy takes measures so that, during congested periods during the download day (8 a.m. to 2 a.m.): less-real-time classes of traffic do not impair the use of real-time applications; and users who have used the highest proportion of shared Internet resources that day are the first to be affected by these measures. In such cases, the charges will be considered past due three (3) days after they are incurred or three (3) days after we demand payment, whichever occurs later. 10.1 Each Service is available only in those areas to which the network of the TekSavvy Companies and the networks of Carriers employed by the TekSavvy Companies to provide the Service extend and where the Service has actually been rolled out by us. AGAIN what am I paying for?? You acknowledge and agree that we shall conduct a preliminary geographical check upon your placing an order to determine if high-speed Internet Service is available in your geographical area. You may be looking at a budget router which would suffice for a small home but fail at providing coverage for your entire home. I called to Teksavvy and talk to a customer service rep and he proceeds to tell me that we have to setup and get the modem working ourselves. 13.3 The TekSavvy Parties’ collective liability for negligence, breach of contract, tort or other causes of action, including fundamental breach, to the extent permitted by applicable law, is limited to payment, upon request, for actual and direct damages of a maximum amount of $20 or an amount equal to the Service Fees payable during any service outage, whichever is greater. Failure to notify us within this time period will constitute your acceptance of such Service Fees. To use Internet service, you will need a modem. After multiple calls to their customer service department, I have been told that they actually did turn on service remotely that day but that they aren't able to tell customers if this has happened or not. You are solely responsible for the following matters:•  Any access to the Equipment;•  Maintaining the security and privacy of your property and your transmissions using the Services, the Equipment or our facilities or networks; and•  Protecting against any breaches of security or privacy or other risks involved in installing, using, maintaining or changing the Services or the Equipment. Big into online gaming or binge watching your favourite shows? Stay safe. It will continue indefinitely until terminated, in accordance with the provisions of the Agreement and, where the law is more restrictive, with applicable law. If the change entails an increase in your obligations or a decrease in our obligations and if you do not accept such a change, you may terminate your Services without an ETF (as defined in Section 8.12) by sending us a notice to that effect no later than 30 days after the amendment takes effect. If you do not update your Equipment and Software as required, your Service may also cease to be accessible, in which case your sole and exclusive remedy is to stop using the Service and call us immediately at 1.877.779.1575 in English or 1.800.368.6909 in French to cancel it. 14.1 You will indemnify and hold harmless the TekSavvy Parties from and against any claims, losses, damages, costs and expenses (including, without limitation, reasonable legal fees and other litigation expenses) incurred by the TekSavvy Parties relating to your violation, alleged violation or misappropriation of any intellectual property, industrial, contractual, privacy or other rights of a third party or any alleged libel or slander by a third party against you. Immediately following installation of your TekTalkTM Device and TekTalkTM Service and following every power outage, or if you have reason to suspect that anyone has tampered with the TekTalkTM Device or related Equipment or that it has failed, you should make a test call to another telephone number (NOT 911) using your TekTalkTM Service to ensure that it is functioning correctly in case a 911 call will need to be made at some point using TekTalkTM . TekSavvy is monitoring the COVID-19 situation carefully and adding network capacity to help our customers stay connected. The CRTC’s decision announced lower ‘final’ wholesale rates than the interim rates set in 2016. 3.1 Not applicable to Residents of Québec: Unless otherwise specified in the Agreement, we may change, at any time, any charges, features, content, structure or any other aspects of the Services, as well as any term or provision of the Agreement, upon notice to you. During the trial period, you may cancel your Service without penalty if you return your STB. Any decrease in your Contract Period may be subject to a fee. 7.7 Unless otherwise specifically set out in the Agreement, to the maximum extent permitted by applicable law, neither the TekSavvy Companies nor our affiliates, subsidiaries, partners, licensors, dealers, representatives, suppliers and agents (and their respective employees, officers, directors, shareholders and representatives) (each of the foregoing individually “TekSavvy Party” and all of the foregoing collectively, “TekSavvy Parties”) will be liable to you or to any third party for any claims, damages, losses or expenses, including without limitation lost wages or missed work, in the event that an installation appointment for a Service is missed, either by us or by any third party installer. and while I have a cable line that's been split from the landlord's cable, I do not have my own cable line, proper. If you have any questions regarding the Teksavvy service, post a question to the Teksavvy forum. Stay healthy. 8.9 Not applicable to Residents of Québec: Administrative charges may be levied for administration or account processing activities in connection with your Account, including as a result of the following:•  Collection efforts due to non-payment or having a balance over your credit limit, including unbilled usage and pending charges, fees and adjustments;•  Returned or rejected payments;•  Change of any identifier (e.g., phone number); and•  The restoral of Service. 15.3 If you are unable to speak during a 911 call and the call centre operator has access to a call-back number and last registered address associated with your TekTalkTM Service, the operator will transfer the call to the emergency response centre closest to that address. 1.9  As a condition of using each Service, you agree to and must comply with the Agreement. You shouldn’t be restricted by your Internet usage. Choice of Programming may vary based on the service location from which you are accessing TekSavvy TV. 15.4 911 calling will not function in the event of a power or broadband outage or if your broadband service (whether obtained from us or another Internet service provider) is suspended or disconnected. 12.5 TekTalkTM may not in all instances perform with the same degree of reliability or quality as equivalent traditional wireline telephone services. 10.3 You acknowledge that TekTalkTM is an Internet Dependent Service and is available only at selected locations served by us where suitable facilities, underlying high-speed Internet service, direct inward dialed numbers and arrangements with other underlying Carriers are available. From time to time, we may refer you to third parties and third party websites, including without limitation for training, support, maintenance, hardware and software. Sign up for our TekSavvy Buzz newsletter to stay up to date with our deals, contests, tech tips and much more. We rely on third parties to assist us in routing 911 calls to local emergency response centres and to a national emergency calling centre. The Cogeco installer showed on the 14th, and said the house has no cable service and a line installer was required, and that I would get a booking date for that from TS. Take the size of your home into consideration when you are looking at how powerful your prospective router is. They also waived the installation fee for me. 1.12 You are solely responsible for all access to and use of the Service and Account, including any breach of the Agreement. We will provide you with notice of the Policies and of changes to the Policies. To stream HD video, you should aim for at least a 15Mbps service. Over this time my internet connection was quite inconsistent with frequent slow-downs during peak hours. It is your responsibility to reconnect your facilities and Equipment as necessary after termination of your phone Services. Within the Teksavvy forum, anyone can post a question and response. This is a rip off. Therefore, you also understand and agree that we shall not be liable for and hereby disclaim any liability for any advice or instructions provided or not provided when you contact our technical support. Based in Chatham, Ontario, this independent Canadian internet service provider offers high-speed internet connections at lower monthly rates. There are important 911 terms related to the TekTalkTM digital phone service. Stay healthy. To begin arbitration, send notice of your dispute to the address in Section 26. Little India. These include, in particular, service providers acting on our behalf, like certain customer support software we use (Zendesk, Zopim, and HubSpot). If Hastings is unable to provide any PPV or On-Demand Programming that you have ordered, the TekSavvy Companies will credit you the amount charged for that PPV or On-Demand Programming. DSL is very dependent on the quality of the infrastructure and your distance from the nearest Central Office (CO) where the service ultimately connects to the outside world. It is your responsibility to secure and safeguard your systems through appropriate means (like software available for this purpose) from theft, unauthorized use, or system corruption. Where a high-speed Internet service having certain characteristics is required in order for us to be able to provide another Service (“Internet Dependent Service”), and the require Internet service is not available, we will be unable to provide the Internet Dependent Service, unless and until you make arrangements to obtain the required high-speed Internet service. Recurring service charges continue to apply during any suspension of Services. 8.16 The use of certain Services may require you to use other telecommunications services and incur corresponding additional charges. If you do not accept a change to the affected Services, your sole remedy is to terminate the affected Services provided under the Agreement, within 30 days of your receipt of our notice of change to the Services (unless we specify a different notice period), by providing us with advance notice of termination pursuant to Section 11.2. By subscribing to the Service, you consent to the collection, use and disclosure of your personal information to the extent described in the above policy. While in your possession, our provided Equipment may be charged to you as part of your Service Fees. 29.2 Neither the course of conduct between us nor trade practice modifies any provision of the Agreement. 8.5 In exceptional circumstances, for example, where you present an abnormal risk of loss to us, prior to the normal billing date we may require payment from you on an interim basis for the charges that have accrued. One-time charges for pay per use services, such as PPV and some On-Demand services, are applied at the current rates at the time of use. However, there are two exceptions. 15.7 There may be a greater possibility of network congestion and/or reduced speed in the routing of 911 calls made utilizing TekTalkTM as compared to traditional 911 calls dialled over traditional public telephone networks. Starting at $24.95 per month for internet service.. TekSavvy offers internet download speeds up to 15 MBS. If your Service is terminated, we will return any security deposits with applicable interest minus the outstanding final balance on your Account within 30 days of termination of your Services. Another example is a one-time installation and monthly recurring fee for the use of local loops used to provide Internet Service over DSL, where the carrier that leases the local loop to us is not providing voice telephone services over it as well. You agree to cause all persons who use any Service through your Account to observe and comply with the terms and conditions of the Agreement respecting such use. 16.6 We understand “personal information” broadly: customer name & address, payment information, and account activity like volume of data transferred, to be sure; but also identifiers like IP addresses, MAC addresses, and anything else that, when added to what many third parties already know, could identify you personally. These are ideal for large homes, or homes with multiple floors where you want an even layer of connectivity regardless of where you are. However, subject to the 911 service provider exception described below, you may opt to have your name, address and telephone number listing information omitted from these directories or services by requesting, and paying for, an unlisted telephone number. For those Services for which it is allowed, if you choose to install such Equipment yourself, the type of Equipment to be installed must be pre-approved by us and your installation configuration must conform to applicable specifications. TekSavvy TV relies on your TekSavvy Internet connection in order to receive Programming and STB software updates from Hastings. Learn More. 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