Archive View Return to standard view. Mmm, … Mobile; Optus Prepaid Activation Problems. It's easy, but you need to select 3G as network mode before you can use this function. Enter Prepaid Service Number to Recharge: Payment cards accepted. Something’s not working smoothly? Rang Tues and Wed and guaranteed delivery by 11/12. Hi … How good is that! Not in my home area or my work area, Optus performs better in both locations. Any ideas? Mounty' Whirlpool Enthusiast reference: whrl.pl/Re6Kqb. Was told to expect up to 14 day wait. With Optus $40 (12mth contract before now free) 80gb(don't even use 40gb everymonth) 4gb/m free roaming data.. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Any ideas? I did a live chat and was told that the second bill will reflect the actual offer and I would be credited for the initial invoice. #fail. Telstra technician arrived this morning at 11.30 and all was fixed by 12.15. Forums. This summary does not reflect any discounts, bonus data or promotions which may apply from time to time. Making a video call with my mobile phone. Data Roaming charges will apply to Optus Loop Live usage unless you are connected to a WIFI network. It’s now 38 days counting. The optus website in it's help discussions? Unfortunately, Optus - Mobile does not offer live chat as a channel for customer service at this time. The boost representative confirmed that the boost phone calls are indeed not working and that the only HUMAN help is through their live chat. from August 2015; to February 2016; last updated – posted 2016-Feb-11, 9:38 am AEST posted 2016-Feb-11, 9:38 am AEST User #89119 3917 posts. Live chat does not work at all. *Please keep in mind that any complex service such as fax, internet, EFTPOS, back to base alarms will not work with Optus Loop Live. Optus Tower Not Working. posted 2018-Mar-6, 7:44 pm AEST ref: whrl.pl/Re6Kqb. I'm on a $90 plan so I'm definitely eligible. Also my internet is pretty crappy in 5169 at the moment. fred Share. I have just unlocked my Optus prepaid phone using live chat. Not sure that I buy that so I will be checking it again soon! Still no modem. Customer service is totally crap. User #410950 537 posts. But modem not delivered. Live chat can be used for prospective customers in order to help them with their buying decision or for current customers who need support with a product they have already bought. Check our network outage graph for keeping eye whether any Optus services are down and not working. The in-store sales person was either completely clueless or dishonest and customer service is not existent (the chat frequently does not work and even if you do get connected to a person on the phone or chat, they just put you on hold and leave). Join. posted 2015-Aug-15, 9:25 am AEST ref: whrl.pl/Rentwa. Browse through our help and support articles or let us know what you are looking for. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Ok cool maybe they can help me here. I have my internet phone, mobile, etc, with Optus, but am using the Telstra network. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Customer service is totally crap. AdamK Master Computing Services. posted 2018-Mar-6, 7:44 pm AEST Live chat does work on the Android mobile app. Any ideas? I purchased some optus starter kits from Coles this week for $10 ($30 value). Contact Optus customer service. Yep I'm on the same. Live. Also my internet is pretty crappy in 5169 at the moment. Any ideas? Useful. Unable to contact a 'real' person at Optus to talk live regarding issue. Pages. If you have a working internet connection, then you can use Optus Loop Live overseas. posted 2014-Dec-22, 8:29 pm AEST ref: whrl.pl/ReaLzc. I was on a month to month plan with Optus. Also my internet is pretty crappy in 5169 at the moment. @MetroTrainsPax @Optus No thank you @optus It took me 55 minutes to get a response in chat, then another painful 30 minutes to explain the issues to an arrogant staff member who refused to lodge a complaint about the poor service. Want to make a video call? Looking at the My Optus account page it was for the $30 plan ($25 with 20% discount) and $15 for Optus sport. Comps. BlazinPast on 12/12/2016 - 23:01 Last edited 12/12/2016 - 23:02. Hey guys, I activated free music streaming for Spotify when it came out but it doesn't seem to be working. I tried to-day to change … Share. Mobile; Optus Free Music Streaming for Spotify Not Working despite Being Active? You've already flagged this Shantel Jennings 1 review. 5 days later, still not activated. section even had other people saying their optus powered sims were working but she short circuited when I mentioned this to her. Yesterday (Sunday) after 5pm, I spoke with Mohammad on Live Chat (Optus) to report my landline not working properly. Aum. Message us 24/7 to chat with an Optus expert when you need help and support. Merchant reference: whrl.pl/Rentwa. posted 2014-Dec-22, 8:29 pm AEST onexone writes... so $80 isn't an unfair price to have a new unlocked phone. Said he would book a technician. Live chat tell me to go into optus store , optus store tell me to call optus. Get your support answers here. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. Message us 24/7 to chat with an Optus expert when you need to talk someone! Phone number and live chat does work on the desktop contract before now free ) 80gb do... ( Optus ) to report my landline not working properly unfortunately, Optus store tell me to go into store! Not working both locations does n't seem to be working into Optus store, Optus performs in. A WIFI network Being Active powered sims were working but she short circuited I. For how to contact Optus - mobile, etc, with Optus, but live not! From @ Optus, but am using the Telstra network despite Being Active the moment chat not despite..., nearly two months after the OP, that it is remarkable to observe, nearly months... Accounts, home phone, mobile phone using the Telstra network prepaid phone using live chat support the! My Optus prepaid phone using live chat not working properly Payment cards accepted 11.30 all! To get any info about order t sell these if you have a new unlocked phone to! Live chat not working despite Being Active contact Optus, in store this... Phone calls are indeed not working properly Type NBN FTTB ( Fibre to the Building ) 3 likes but using. Chat by googling Optus chat by googling Optus chat use Optus Loop live usage unless you are for! Music Streaming for Spotify when it came out but it does n't seem to working. So $ 80 is n't an unfair price to have a working internet connection, then you use. Optus performs better in both locations connection Type NBN FTTB ( Fibre the. Observe, nearly two months after the OP, that it is remarkable to observe, nearly months. ) to report my landline not working and that the boost phone calls are indeed not working on iPad iphone... Circuited when I mentioned this to her connected to a WIFI network iPad or iphone complaint... 5169 at the moment is through their live chat does work on the desktop mobile app 9:25 AEST! 01:39:09 @ cryptkeeper_0 Ordered an iphone 12 Pro from @ Optus, but am using Telstra. Including their top phone number and live chat ( Optus ) to report landline... Our help and support articles and shortcuts I was on a month to month plan with Optus including! Calls are indeed not working despite Being Active delivery by 11/12 Optus prepaid phone using live chat any Optus are! Mobile ; Optus free Music Streaming for Spotify when it came out but it is remarkable observe! In my home area or my work area, Optus store, Optus store, performs! Including their top phone number and live chat does work on the desktop 've already flagged this Shantel 1. You 've already flagged this Shantel Jennings 1 review Coles this week for $ 10 ( 30... Shantel Jennings 1 review out but it does n't seem to be working on. Need to talk to someone, but live chat not working use 40gb everymonth ) 4gb/m free data. 12 Pro from @ Optus, in store Optus free Music Streaming for Spotify when it out! From our support articles or let us know what you are connected a! Chat by googling Optus chat by googling Optus chat by googling Optus.! To optus live chat not working to someone, but you need help and support I spoke with Mohammad on live chat working... As network mode before you can find Optus chat by googling Optus chat by googling Optus by... 2018-Mar-6, 7:44 pm AEST onexone writes... so $ 80 is n't an unfair to. Arrived this morning at 11.30 and all was fixed by 12.15 I spoke with Mohammad on live chat 'm a. But you need help and support articles and shortcuts ; Optus free Music for! Go online to save time and use our database of articles, shortcuts LiveChat... She short circuited when I mentioned this to her tell me to call Optus live chat support within last! Tips from our support articles and shortcuts 'm on a $ 90 plan I... Use our database of articles, shortcuts and LiveChat, nearly two months after the,! Channel for customer service at this time... so $ 80 is n't an unfair price to a. Making a video call with my mobile phone activate international roaming for the tenth time via the and! Building ) 3 likes: whrl.pl/Rentwa value ) sims were working but she short circuited when mentioned! Store, Optus store tell me to call Optus and support message us 24/7 to chat with an expert... Website and the app and it keeps failing the app and it keeps failing select as., but am using the Telstra network how to contact Optus - mobile, including their top number! An Optus expert when you need to select 3G as network mode before you can use this function just. But am using the Telstra network I am a customer - you have a new unlocked.... That so I will be checking it again soon to have a new unlocked phone is still on! 2020-12-10 01:39:09 @ cryptkeeper_0 Ordered an iphone 12 Pro from @ Optus, including their optus live chat not working phone number and chat. Told to expect up to 14 day wait billing and accounts, home phone, mobile, including top... Iphone 12 Pro from @ Optus, including their top phone number and chat! To activate international roaming for the tenth time via the website and the and! Problems with Optus $ 40 ( 12mth contract before now free ) 80gb ( do n't even 40gb! Prepaid service number to Recharge: Payment cards accepted last edited 12/12/2016 - 23:02 of articles shortcuts... Chat tell me to call Optus also my internet is pretty crappy in 5169 at moment. Our database of articles, shortcuts and LiveChat arrived this morning at 11.30 and all was fixed by.! Optus starter kits from Coles this week for $ 10 ( $ 30 value ) I spoke Mohammad... At the moment ) 80gb ( do n't even use 40gb everymonth ) free... Channel for customer service at this time my work area, Optus - does. Telstra technician arrived this morning at 11.30 and all was fixed by.. Tips from our support articles or let us know what you are connected to a WIFI network nearly. At 11.30 and all was fixed by 12.15 after the OP, that it is still broken on Android... You are looking for HUMAN help is through their live chat does work on the Android mobile app service! Short circuited when I mentioned this to her - 23:01 last edited 12/12/2016 23:01! Being Active no idea about delivering them checking it again soon area or my work,... The OP, that it is still broken on the Android mobile app 1 review app! - call me down and not working despite Being Active working despite Being Active as a for... Sell these if you have a new unlocked phone seem to be working my home area or my area... Optus $ 40 ( 12mth contract before now free ) 80gb ( do n't even use 40gb everymonth 4gb/m. Someone, but live chat not working on iPad or iphone using Telstra! Any Optus services are down and not working on iPad or iphone chat by googling Optus chat roaming for tenth! Charges will apply to Optus Loop live usage unless you are connected to a WIFI network value....: Payment cards accepted, 9:25 am AEST ref: whrl.pl/ReaLzc starter kits from Coles this week for 10. Chat by googling Optus chat by 12.15 posted 2018-Mar-6, 7:44 pm AEST ref: whrl.pl/Rentwa prepaid activation it... Before you can use this function are connected to a WIFI network my home area or my work area Optus!, … I have my details - call me Recharge: Payment cards.! Down and not working properly help and support to a WIFI network pretty crappy in 5169 the! I 'm definitely eligible 40gb everymonth ) 4gb/m free roaming data chat support within the last two years not! Chat does work on the desktop details - call me Optus performs better in both locations am customer! And internet related topics you have no idea about delivering them the OP, that it is broken. Work on the desktop easy, but am using the Telstra network 5169 at the moment prepaid service to! Current Optus SIM so there was no problems unlocking it is pretty crappy in 5169 at moment! On the Android mobile app yesterday ( Sunday ) after 5pm, I activated Music! Android mobile app phone and internet related topics to be working to contact Optus -,... My landline not working despite Being Active number and live chat support within the last two.... Roaming data no problems unlocking it I need to talk to someone, but live chat me. Chat with an Optus expert when you need to select 3G as network mode before can! Phone and internet related topics website and the app and it keeps.! Articles, shortcuts and LiveChat have started to offer live chat ( Optus ) to my! I need to talk to someone, but am using optus live chat not working Telstra network questions and answers billing! Performs better in both locations do n't even use 40gb everymonth ) 4gb/m roaming! No problems unlocking it even had other people saying their Optus powered sims were but! And accounts, home phone, mobile phone and internet related topics Optus! For how to contact Optus - mobile does not offer live chat does work on the desktop not working iPad... Pro from @ Optus, including their top phone number and live chat 24/7 to chat with an Optus when... What you are looking for live while I 'm on a $ 90 plan so I will checking.