So first of all do I have the correct router to support the GPON? It's also known as an Optical Network Termination box or ONT. Stage 2 - Work to complete the fibre installation in your home. This order went ahead fine. However, if your phone is a wireless DECT handset that requires a separate power supply, then in a power cut you wouldn’t have been able to use your phone anyway. Heres my current situation. So as I say openreach have now got some correspondence to get this last bit complete and they are aware that all work is external. So they cancelled it and are now waiting to see the line is ready and then I can place an order and off I go. on Some FTTH customers have reported a two-stage Fibre install, where the first install involves running fibre from a nearby manhole (or pole) to your house and terminating in a grey box called a Customer Splice Point (CSP). You can currently get at least £100 extra cash back via Quidco if you are a new customer – and that’s on top of any of the reward card offers from BT. BT Fibre to the Home outside box question Hi I’m just looking info or a photo of the box that is installed outside the home. The second main question I would like some more understanding on is the landline. Also how accommodating are they to route the cable round the back of the house? More options. The installation was complete. It’s the ‘WBC FTTP’ entry that you need to see, such as in this screen grab of the ADSL checker results page: If it is available, you can order via BT and a small number of niche providers like Zen internet (but at a price premium). ‎01-04-2020 They are happy to help as the only part they need to do is external. There will be no installations until June, so nobody will be coming tomorrow, despite what you may have been told. They also are going to send me the router out now, the correct one, so that I can just plug and go when the line is complete and activated. 1-4 Gig Ethernet , 1 USB 2.0 and a DC power port. Will hope to keep the topic open and post an update as and when I get information/update or even when I receive service and what took place. Full Fibre (Fibre to the Home) Getting set-up; Full Fibre: Getting set-up. We use necessary cookies to make our site work. 0h07 I have had FTP installed on Monday with speeds apparently capable 990mb and minimum guaranteed 450mb. Their full fibre packages are: Full Fibre 100 (152Mb) Full Fibre 300 The install engineer was absolutely fine about installing through to the back of the house. ‎01-04-2020 It’s likely there are more than 1.4m people infected with the coronavirus in Italy. So I got my router today which by reference to the sticker is the BT Smart Hub - Type A. Naturally, I signed up. Your BT Hub should arrive by post two days before your installation date. Other customers have reported having a CSP in logs of they have made about their own FTTH installs, https://www.broadbandchecker.btwholesale.com/#/ADSL, Review: Philips Ultinon Pro9000 LED H7 headlight bulbs, Guide: Battery Chargers and EFB, Calcium, AGM and Gel batteries; Recon, Sulphation and Stratification explained, Guide: Replacing the car key body / key fob (Mondeo mk5 / Fusion / Mustang), Guide: Cleaning and protecting your Alloy Wheels, How to: take a COVID-19 antibody test at home. I received a micro filter in the box with my hub, with me having  a GPON terminal , do I just plug the phone cable from the phone straight into the GPON terminal? It’s worth mentioning that you can often get at least £100 cash back when ordering BT infinity products via Quidco, and that is on top of any of BT’s own cash incentives (my order earned me £220 of cash back from both BT and Quidco). Find out what's available where you are > 0h08. BT and Openreach seemed constantly confused about how many appointments it would require to install my fibre line. Heres my current situation. Alongside testing the connection, the Openreach engineer connected the copper pair to the green board in the conventional street cabinet and then drove to the customer’s premises. So the rest lies outside the property and getting the optical fibre cable to the actual property. I then got on with life receiving the usual contract emails and details. Also can someone please let me know if I will still be alright using my model of router with fibre to the home? So my first question relates to the GPON terminal itself and what should be connected to the terminal and if anything else is needed. The biggest difference is that the signal, which does reach further into our house. One or Two stage Fibre Broadband install? Yesterday, 15 October, the second stage of the installation took place, and I’m posting this using my new fibre connection. (Order date: 30 August 2013) Installation of FTTP Since I am up early most days, I made sure that the room where the equipment was to be installed (two boxes attached to the wall) was clear, and furniture moved out of the way. This will tell you if you can get ADSL, ADSL 2+, FTTC, FTTP, FTTPoD (a commercial product) or the newer G.Fast service. What’s the difference between Fibre to the Premises and FTTP on Demand? BT Wholesale currently sends an engineer to install fibre-to-the-cabinet (FTTC) connections, which incurs an installation fee of around £100, unless the cost is absorbed by the ISP. The cheapest FTTP deals are offered by Hyperoptic and Virgin Media, although there are many options using the Openreach network for delivery. I have just placed an order for Full Fibre 900 and I am concerned to ensure that the ONT & Hub end up in a place that is practical for me. Yesterday, 15 October, the second stage of the installation took place, and I’m posting this using my new fibre connection. Home & garden; Health & fitness ... and as we live only 400 metres from a BT fibre backbone and five miles from the nearest exchange, we were … If you are setting up Fibre yourself, get installation instructions here. My speed is between 1.5 and maybe up to 4mbs on a very good day. BT is at the forefront of this technology shift, bringing the market-leading Ethernet FTTP solution to the Wholesale market to join our full range of all-IP access solutions available – all underpinned by the best fixed network in the UK.” “This announcement also reinforces BT Group’s ongoing investment in full fibre. The engineer will bring the other bit of new equipment you need - an Openreach fibre … Update: 01/08/2020 – TalkTalk and Sky have now launched their full FTTH offerings (Covid slowed things down as it should have been in Q2). And I have the openreach modem with only 1 ethernet port,  not the model with 4 ports. If there is, we might get in touch to talk about getting this to you. I am a key worker (crisis mental health nurse) working from home and being online is essential. It’s about time they updated that page – I’ve updated the links in the article.\ An online speed test with the fibre broadband installed revealed download and upload speeds of 74755 kbps and 18041 kbps, respectively. Naturally, I signed up. So new development has the white BT modem pre-installed (in a cupboard) and it's fibre. ‎01-04-2020 Of course the reel of fibre he had wasn’t long enough and there was a two and a half hour delay whilst a suitable length of fibre was brought up from Swindon by another engineer…. The second part is to then connect the CSP to the internal customer equipment. 20h05. With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. on Fibre to the Home where the fibre cable goes all the way to your home. Compatible line required otherwise £49.99 connection charge may apply. Fibre to the Premises (FTTP) providers Openreach works on behalf of communications providers to build and maintain the UK’s digital network — the lines, poles … So I'm a new customer and am due an installation tomorrow however for my own knowledge I'd like to get a few things cleared up. BT fibre installation – what does the engineer do? Which as far as I can see is the cable off the front of my house  is linked to my gpon terminal internally. BT offer G.fast services for their Fibre 100 and Fibre 250 packages which offer average speeds of 145Mb and 250Mb respectively. on With the cable on route the OR engineer installed the Optical Network Terminator (ONT) and battery backup. FTTP had just become available in my area so I have placed an order which is scheduled for 14th August and has been listed as a 1 stage install. 1st Openreach visit to install a small box on the outside of your property and bring the fibre from your nearest point to you. It has the grey broadband port. If your installation or upgrade to fibre optic broadband was a self-install (no BT engineer attended the property) the following guides describe how to configure your Zen-supplied hardware correctly. The installation will involve running the fibre cable from the fibre box on your boundary wall into your home. ‎01-04-2020 3. We have recently noticed a foul smell that seems to be coming out of the pipe into the understairs cupboard where the modem is installed. The opinions expressed here are my own and do not reflect the views of my employer. I was due to have my fibre broadband installed today. We have BT fibre to the home, that was installed in our new built house before we moved in. Or will I need the router with red ports and cable? Best thing is to get in touch with Openreach. 2nd Openreach visit to bring the fibre from the small box on your property to inside and to install the internal equipment. Visit installation address Supply BT OR modem (2 brands available ECI and Huawie) the latter being unlockable for stats and fully G.inp compatible, Supply & fit BT SSFP ( filtered faceplate) to the existing NTE master socket ,+ supply & fit Data extension (home wiring solution, were ordered) test line and connect modem Is what plusnet order As a result the back of my house wasn’t looking too untidy (in the pic below the right-hand cable is the Openreach fibre, the left hand is Cat 5e network cable and nothing to do with the FTTH install): I won’t wax lyrical, but in my testing the BT Smart Hub WiFi has a small speed advantage over the Sky Q Hub. The fibre cable is easily routed around corners without looking too untidy: Worth noting that there was no external or internal Customer Splice Point (CSP) attached to the outside wall in my install. The cable arrived and they (there’s now two engineers on site) pull it through to the house and route it around the perimeter, through a hole in a garden wall, and along and in to the back of the house where we have power available for the ONT and the router. We are now left with no broadband and 4 people trying to work from home. BT and Openreach seemed constantly confused about how many appointments it would require to install my fibre line. Includes a BT Home Hub (unless BT has already provided you with one). The two photos show the inside and outside ends of a pipe that feeds the fibre optic cable into the house to the modem from a junction box on the outside wall.. We have recently noticed a foul smell that seems to be coming out of the pipe into the understairs cupboard where the modem is installed. I had two orders cancelled by BT – the first because they couldn’t move my Sky number on to a VOIP fibre line. Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The process issues don’t end at number porting. - edited But 5he moment those cables are installed my line will them show a full fibre capability. 18h44. 1. The rope is in the ground ready to pull the cable through so that's the last step. Are fibre to the home installations occurring at the moment? However, I wanted to be present for this because I needed to ensure that the engineer would would run the cable around to the back of our house (we have no space and no power at the front of the house at the existing entry point of our copper phone line, and we didn’t particularly want a black fibre cable running from the front door and through the hall). ‎01-04-2020 ‎01-04-2020 Currently available in around 3 million UK homes, it’s possible to get average download speeds of up to 910Mbps. An have sent a request put to openreach to inspect what is left to do on the line. BT has today quietly revealed how much they’ll charge new customers who pick a package from their refreshed range of “Full Fibre” ultrafast broadband plans, which includes a “gigabit” class top tier that offers average download speeds of 900Mbps+ (uploads of 73Mbps). So after two weeks of waiting for BT to get their **** together I placed a new order and opted for a new telephone number. Openreach fibre modem. on The installer will need to drill a small hole through your boundary wall where the fibre box is situated and feed the fibre cable through your home to a device in your house called the CPE (Customer Premises Equipment). 1. If I log on to My BT it says I need to be at home for the installation. Full Fibre: Getting set-up. BT offers Full Fibre broadband with download speeds of up to 910Mbps and upload speeds of up to 110Mbps. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. Installation de la fibre optique chez un particulier. Make a complaint. Some FTTH customers have reported a two-stage Fibre install, where the first install involves running fibre from a nearby manhole (or pole) to your house and terminating in a grey box called a Customer Splice Point (CSP). In the UK, BT now offers full fibre broadband with prices starting from £39.99/month. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. First-off, it used to be possible to tell if you can order Fibre-To-The-Premises (FTTP) broadband (or Fibre-To-The-Home, FTTH- as it is also called) solely by checking the BT website. You order via Quidco? ) small boxes on the Openreach modem with only 1 Ethernet port, enough... 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