And now let me turn this over to our chief financial officer, Mark Hawkins. It’s going to be amazing and you’re going to love it. Salesforce.com (CRM) Q2 2021 Earnings Call Transcript August 25, 2020 In "Earnings Call Transcripts". Mark: (54:36) It’s not siloed by department anymore. And we’ve re-imagined how to do a conference. Gavin: (01:01:37) Image source: The Motley Fool. Questions? David Hynes: (34:09) Sir, you may begin. Mark, I guess the other follow up to Keith’s question is why now on Slack? And Salesforce then takes all of that in sales, in service, in marketing, in platform, in analytics, in conversations, in channels and collaboration. And it’s why 43 States in the United States are working with us on their response now to the COVID-19 pandemic. Thinking about cashing in a savings bond? Find the latest Earnings Report Date for Salesforce.com Inc Common Stock (CRM) at Nasdaq.com. Amy, I can’t wait. Constellation Brands Inc. Q2 2021 Earnings Conference. This includes a contribution from Slack of 600 million, net of purchase accounting, and assumes a closing date in late Q2. Mark Hawkins: (29:45) How do you see, in the context of the 90% customer overlap you mentioned, how do you see this evolving the digital transformation messages to customers that you are already sharing? Darden Restaurants Inc (DRI) Q2 2021 Earnings Call Transcript, CrowdStrike, Magnite Soar Despite Nasdaq Drop, Why Greenwich LifeSciences Stock Is Plunging Today, Why Alternative Energy Stocks Are All Over the Map Today. Mark: (03:07) For Q4, gap diluted EPS is expected to be 5 cents to 6 cents, while non-gap diluted EPS will be 73 cents to 74 cents. Brent, first of all, thank you for the question. Look, you’ve been running this business so well now for several quarters, but just give us one more level of insight. Salesforce.com (CRM) Earnings Report: Q2 2016 Conference Call Transcript The following Salesforce.com conference call took place on August 20, 2015, 05:00 PM ET. Contributor. And now for some personal comments. Mark: (17:03) Gavin: (59:31) As Marc said, it’s been something we’ve been working at and thinking about for a long time, well before I even joined this company about how do you connect all of these experiences? What has been your biggest surprise working inside Salesforce and now working with our customers and doing these huge transactions that you’ve been doing? It’s just incredible what the numbers say. And for Marc Benioff, I mean, Salesforce and Slack together, it seems like this is going to become the hub that connects all of the different Salesforce applications together and offers even more value for your customers. We were hiding like everyone else under our desk. And this is up 19% year over year in constant currency. Amy Weaver: (33:08) I’m happy to chip in there as well if that’s helpful. Derrick, first of all, thank you for the question. Bret Taylor: (44:48) capex for the quarter was 124 million, leading to a free cash flow, defined as operating cash flow less capex, of 215 million up 68% year over year. And I get to look right out my window and do you know what I see? Well, we’re going to make sure that they just have this incredible Single Source of Truth experience as well. And we’re all modeling, I’m sure right now, what the fiscal year ’23 number is. How we had to move our call centers and customer service organizations on a moment’s notice into their homes, our ability to deliver record levels of marketing and marketing interactions like we did this weekend. It’s never been able to execute with more acuity. Speaker 1: (47:36) Motley Fool Transcribing The Motley Fool Published. Mark: (01:04:03) And I’ll tell you, they’ve eradicated the virus there. Thank you for joining us on the call today. [inaudible 00:51:00] we’ve talked a lot about this shift in the economy, the relevance of Slack to our customer base, that has obviously dramatically increased over the course of the year. Prepared Remarks: Operator. Total revenue for the third quarter was 5.42 billion, up 20% year over year and up 19% in constant currency. We try to create a single source of truth for their customer data. Salesforce.com (CRM) Q3 2021 Earnings Call Transcript - Flipboard All the time Stewart is waving at me now, I’m waving at him. I’m excited to begin my next journey of spending time with my family, doing some volunteering, doing some incremental board work, but first of course, there is a really important matter of Q4 and then also really strongly supporting this transition, but I just want to say that I’m excited about the future for Salesforce, and I’m excited also about the next leg of the journey for myself. I’d say the second thing I’d call out is actually how for a very big company, how agile the business is, and how we’ve been able to maintain the agility and grip of a small company while managing to cut it to 24 or 21 plus billion in sales and at 25% [inaudible 01:03:11] a year. Mark Hawkins: (28:54) We’ve all been tested and we’re ready to go. And Mark, thank you again, because I will always be so grateful for your tenure and I’m sure we’re going to have a smooth transition of power and looking forward to hearing your announcement of your new cabinet. Well, that’s where the fundamental expression of Salesforce and how it looks, whether it’s on a phone or an iPad or on your desktop, it deeply modernizes it. ET Prepared …. And I’m going to come back to those comments at the end, but to say there’s gratitude is a huge understatement to me, to say that to you personally, you’ve been amazing and for the entire Salesforce team, and I’ll talk a little bit more at the end and I couldn’t be more excited to be working with Amy, who I’m going to talk more about as well, just an amazing executive, an amazing friend and partner. Huge high-fives. Yes, we’re a great Slack customer, but we could be doing so much more. Thanks. I want to say that I hope everyone had a safe and enjoyable Thanksgiving despite these challenging times. Good day, ladies and gentlemen, and thank you for standing by. We really think this is a way of delivering that vision to our customers, and for our customers to deliver a vision to their partners and their customers through technologies like Slack Connect is really, really meaningful and really, really unique. Earlier in the year, we shared with you our pandemic strategy of investing in our customers, our community, and our employees. Mark Hawkins: (28:15) And you probably saw, if you watched the Tableau conference-ish, this year, the vision they’ve had for Tableau integrated with Slack, you look at what Salesforce has done, it’s absolutely incredible. Speaker 1: (39:15) We really think that bringing these things together gives us such a complete value proposition. Look at our core organic growth. More than 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. Our next question comes from Brent Thill with Jefferies. I’ve got my computer in front of me right now and everything is Salesforce. You’re not going to want to miss it. Salesforce.com (CRM) Q2 2021 Earnings Call Transcript CRM earnings call for the period ending June 30, 2020. Speaker 1: (34:01) Speaker 1: (01:04:56) We’re able to deliver tremendous value. We have solutions that are not only horizontal, but vertical. Your line is open. So I know this is going to be a seamless transition, but my heart is really filled with gratitude. With me on the call today is Mark Benioff, Chair and CEO, Mark Hawkins, President and CFO, Brett Taylor, President and COO, Gavin Patterson, President and Chief Revenue Officer, and Amy Weaver, President and Chief Legal Officer. Gavin: (01:02:44) Please note that these charges represent an immaterial amount of our global portfolio and do not include our headquarter locations. Mark: (08:29) At this time, all participants And with that, Evan, shall we open up the call for questions? I also this quarter was in Singapore visiting our 1100 Ohana there. Salesforce.com Inc Q3 2016 Earnings Call Transcript. Salesforce.com Inc Q3 2016 Earnings Call Transcript. It’s been amazing. You’ve probably seen some of our incredible Tableau dashboards we put together. We’re really happy with this strategy. As you said, I’ve been a customer, and I thought I knew what Salesforce could do for my business, and I thought we were reasonably effective at it, but it hasn’t been until I came into the company, it wasn’t until I came into the company that I realized that, actually, there is so much more you can get if you align your complete business behind the Salesforce [inaudible 01:02:06] system and the wider set of clouds. And we’ve spent more than… God, I can’t even think about how many conversations Parker and I have had on the vision and then to see Stewart come in with Brett and make it all real. And we’re raising our full year fiscal ’21 guidance. ET. The journey that we’ve been on over the past decade is really going from a company with a single value proposition around sales automation to really this vision for Customer 360 that connects sales, service, marketing, e-commerce, analytics, platform. It’s consistent with the revenue guidance for next year, and obviously in prior quarter, we lapped Tableau, but we feel really good about this number. We have to make sure that we respond to unique conditions from our customers in the market. Mark: (02:05) Mark: (03:50) Salesforce.com (CRM) Q2 2021 Earnings Call Transcript; Infographic: Highlights of Salesforce (CRM) Q2 2021 earnings report; For Salesforce (CRM), the new normal means more than digital transformation; Salesforce.com Inc (NYSE: CRM) Q1 2021 Earnings Call Transcript Now turning to guidance for Q4 and fiscal ’21. You may now disconnect. Try Rev and save time transcribing, captioning, and subtitling. This is an opportunity that we saw and we’ve talked a lot about, this shift in the economy, the relevance …. Wow. salesforce.com, inc. Q3 2018 Earnings Conference - Final Transcript. And with the strength of our core products across sales and across services, across marketing, commerce, we’re growing year over year, the size of entire companies. So I want to tell you that Mark is going to remain our CFO through the end of our fiscal year, which is going to end January 31, and then Mark, I believe you’re going to stay on and as an advisor, hopefully for quite some time. I want to thank my entire Dreamforce team. This guidance includes approximately 120 million of revenue from velocity and 20 million an increase from velocity and the prior announcement. Mark Hawkins: (27:19) Record revenues and margins and just feels and just unbelievable. We all know it takes a great CFO to help scale a company, that well, I’m very grateful for this. Now when we look at the fourth quarter, rich pipelines, we have tremendous outlooks, and we feel very good about our ability to succeed. And these are unique presentations, exactly for our most important customers in the world. It was incredible. I couldn’t be happier for you. And then tomorrow we’ve got a phenomenal, phenomenal event with myself, with many of our executives. And now with this combination of Slack and Salesforce exactly as I mentioned, my whole world is on this platform, and we call it Customer 360, but the idea that … See, number one, there’s never been a more important time for sales and B2B sales. And in Q3, we continue to reimagine our operations. And we’ll expand Slack as well in the enterprise. As Mark mentioned, I made a decision to retire as an operating officer and from Salesforce. 2 weeks Salesforce.com, Slack, Pfizer, BioNTech: What to Watch When the Stock Market Opens Today The Wall Street Journal 2 weeks Salesforce.com (CRM) Q3 2021 Earnings Call Transcript – The Motley Fool The Motley Fool 2 weeks salesforce.com, inc. 2021 Q3 – Results – Earnings Call Presentation Seeking Alpha In order to allow time for everyone to ask a question today, please limit yourself to one question. They announced the purchase of Slack Technologies for $27.7 billion. We had phenomenal bookends, margins, revenues, cashflow across the board, and then the second quarter turned to third quarter. [inaudible 00:59:36] What we saw in Q3 was a continuation of the strong demand that we saw in Q2, and it’s a very well-rounded performance across all the clouds, and both in the U.S. and internationally, we’ve seen a strong demand around the world, and as we look into Q4 and beyond, the pipeline continues to be very encouraging. Our next question comes from Derrick Wood with Cowen and Company. Before that, we didn’t know when Exact Target was going to happen, we always loved Scott. 1 of 2. What does it mean to be successful in customer service and marketing e-commerce? And I’m like, “Whoa, this is just absolutely incredible.” So congratulations, Stewart, Brent, I just want to give you a huge call out because awesome what you have done. Salesforce.com (NYSE:CRM) Q3 2021 Earnings Call Dec 01, 2020, 5:00 p.m. And when you look at all of our largest deals, our happiest customers, our healthiest customers with lowest attrition, they’re not just using one of our products. Mark: (43:05) Questions and Answers. Mark: (34:43) Like, how do you garner the confidence at this $28 billion price tag is the right price tag and financially this is going to make sense for our Salesforce over time? You probably saw we’ve even helped fully eradicate COVID in some places in the world, including the great state of Victoria and Australia, where they had a terrible situation and used work.com. After analyzing our global lease commitments, we now plan to consolidate and sub-lease select locations. You’ve probably touched that online. So we have a lot of great companies in cloud computing, but you can see how we’re kind of just stacked one of those right on top of us here. Dec 2, 2020 7:00AM EST ... All earnings call transcripts. So with that, really recognizing the Slack … Fundamentally, if you look at the happiest customers who use Slack, it is really the central nervous system for their company and that’s really connecting every single application at their company, not just applications from Salesforce. Some of our comments today may contain forward looking statements that are subject to risks, uncertainties, and assumptions. And it follows the strongest Q2 in our history. Now, as you remember, in the first quarter, the pandemic was hitting and we didn’t know what was going on. At this time all participants are in a listen only mode. Your line is open. And by the way, look at what Zoom is doing with Slack, is absolutely incredible. You’re not going to want to miss that presentation. They’re really using this entire platform to get the single source of truth for their customers, and we see this incredible vision. I am just incredibly grateful for this opportunity and the faith in me and taking [inaudible 00:33:32] and incredibly excited about the future of the company. You’re talking about my productivity environment every day, Zoom and Slack and Tableau and Salesforce and all the applications and dashboards and everything I use to run my business is all Salesforce now. Bret Taylor: (40:53) You’re certainly going out with the bank here. So many of you have emailed me and called me and talked to me about your ideas for Dreamforce. And as a reminder, this metric includes both new business and renewal contracts. Keith decided to retire, which I fully supported, and we knew that we were going to go through a big shift in distribution strategy, our team members themselves, and what we didn’t have written into that was the global pandemic. This makes it all real. So all of a sudden, in the first quarter, what was happening at Salesforce was distribution transformation and global pandemic, and that shook our confidence. As a reminder, to ask a question, you need to press star, one on your telephone. How do you see that kind of advancing your efforts around AI? First of all, we don’t really … Billings is not a metric that we focus a lot on. I’m going to come back to that. On the whole, our transactions have been extremely successful, and when we look at our very large transactions, especially Exact Target, Tableau, we look what we’ve learned, our ability to integrate companies to make one plus one equal three, we look at this and we say, “Wow, this is a game changer,” and we know how to pull it off.”. Now it is my pleasure to hand the conference over to Mr. John Cummings, Senior Vice President, Investor Relations. Salesforce.com Inc (NYSE: CRM) Q1 2021 Earnings Call May 28, 2020 , 5:00 p.m. And by the way, if you’d like to have Dreamforce to you, please contact our Salesforce executives and we will arrange Dreamforce for your company. It has been an absolute joy to partner with you over the last six years. CRM earnings call for the period ending September 30, 2020. We expect operating cashflow to continue to be impacted by the growth and investments that we described last quarter. And one thing that’s really cool is how well Dreamforce to You is going. This brings the best of both worlds. Thanks, Marc. Omar, first of all, I can’t thank you enough. Evan Goldstein : (01:09) We saw SMS grow 171%. And this year, as anything else, it’s been hard to predict. And I know that Mark also joins me in sending you congratulations. I would say also that revenue attrition Q3 remained between the 9% and 10% range and continues to remain modestly better than we were guiding during our Q1 earnings call. Well now let me just tell you what I’m really excited about. Right? Let’s get into the [inaudible 00:06:15] and get out of this opening. Thank you. We were up all weekend running Cyber Week. We are proud of our ability to successfully partner with our customers through this adversity while continuing to serve all of our stakeholders around the world. By the way, if you looked at that sequential growth from the second quarter at 5.15 Billion to 5.42 billion, incredible. If you have any followup questions, please email us at investor@salesforce.com, and we look forward to speaking with you next week at our investor day. On the integration plan, Bret, I don’t know if you want to touch on that. Salesforce (symbol CRM) reported Q3 2021 fiscal year earnings on December 1, 2020. I mean, when they came to me and brought me this idea that Salesforce and Slack could come together, my eyes lit up. And on any given day now, you can see our customers are delivering an average of 2.6 billion marketing messages, 4 million sales leads, logging 19.7 customer service conversations, [inaudible 00:09:54] delivered more than 80 billion AI powered predictions every day across Customer 360. The outperformance in the quarter was driven primarily by higher revenue, as well as realized and unrealized gains on the strategic investment portfolio, notably due to snowflake in the IPO there. Everything on my desktop here. It’s the ultimate way where you can transform your teams working on B2C customer engagement. Maybe could you compare or contrast the strategy to integrate Slack versus what you’ve done with Tableau or Mulesoft? It’s been such an unbelievable year in so many ways for so many of us. And I’m very much looking forward to continuing to work closely with our entire executive team and our board of directors, as well as getting to partner with our shareholders in the coming months. And that is the magic, and that is what is so exciting. So Bret, you want to take this to another level? So when you look at those numbers, wow, you just can’t find any other company like that. Thank you so much for taking the question and congratulations, Mark Hawkins. We’re entering into this all digital work anywhere world and every executive that I talk to in every industry is doing this not as something temporary, but really a moment that accelerated the digitization of the economy. We’re strong in every one of our key categories, from sales to service to marketing, to commerce, to platform, to analytics, to integration. To close, we delivered a strong Q3 despite the pandemic. It’s the ultimate way you can work with your B2B partners. As a reminder, we’re providing this guidance, given that our term licensed revenue business, that is MuleSoft and Tableau, have a more seasonal revenue profile in the first quarter. And look, we spent more than a decade focusing on this vision that we’ve had for social enterprise. I appreciate it. Heather Bellini: (42:18) I really deeply believe we are in a great position of strength and we are getting stronger as a company with so many indicators to evidence that. And as Mark described, we delivered another record quarter in Q3 with durable top line revenue growth, as well as strong operating margin performance. I’m curious, look, Slack;s going to give you access to huge amounts of rich, conversational customer data. Before I conclude my personal remarks, I do want to say a special thank you to all the Salesforce ohana, a special thank you to my boss, Mark Benioff, who is a great friend and somebody I will always treasure the relationship with, and who has been incredibly kind to me and to my team and to the broader company. We can see there’s certainly a light at the end of the tunnel, especially with these incredible vaccine announcements. For Mark Hawkins, just on the billings for the quarter, there were some question marks just as it relates to the deceleration, and I’m curious if there was anything behind the scenes that we should be aware of. We’re in this pandemic, we’re in this all digital environment, we are just kind of brute forcing it right through, we’re making as many sales calls as we can, and we’re collaborating very deeply as a company, and all of a sudden, Brett and Stewart come together and say, “Yeah, we could do this,” and when we look at the resulting vision, it’s a, “Wow.” It’s like something that we could have never imagined, and when we look at acquisitions today, we do have a little bit of a swagger. So Amy congratulations. Tableau users just love Slack. I think that’s where we look at the opportunity for our customers and we look at the opportunity for Slack’s customers. Hey guys. Why not before, and why not next year? Now our customers are benefiting from the fast time to value we deliver with Customer 360, which has been critical during this pandemic, and it’s going to remain so going forward. And Mark is absolutely right, at the high end, it’s slightly higher than we started the year with. Of course you would expect nothing less of Salesforce. Welcome to the Salesforce Q2 Fiscal Year '20 Earnings Conference Call. ET Prepared … The Motley Fool - CRM earnings call for the period ending September 30, 2020. And what’s strikes me the most is that we’ve conquered so much growth ahead of us. For Q4, we expect revenue to be 5.665 billion to 5.675 billion, representing approximately 17% growth. And it brings all the companies, people, the data, the tools together. Keith Weiss: (48:12) After incorporating these in our updated revenue guidance, we are maintaining our fiscal 21 non-gap operating margin guidance of 17.6%, which is year over year improvement of 75 basis points. We didn’t know when Stewart and Slack would happen, and when the opportunity arises, you have to look and ask yourself, “Are you strong? Oh yeah. Bret Taylor: (38:13) To withdraw your question, press the pound or hash key. And it’s just sad to see Mark go. They announced the purchase of Slack Technologies for $27.7 billion. When we net these pandemic-driven investments against teeny savings that the pandemic produced, there was also slight operating margin headwind of approximately 50 basis points for the year. Yeah, I’m happy to take this, Mark. Hello everyone, and thanks for joining us for our fiscal ’21 third quarter results conference call. Mark: (36:40) We think CRPO helps us a bit more in terms of actually managing the business, and that’s a metric that we track carefully. Well, that’s just awesome. Its solutions include sales force automation, customer service and support, marketing automation, digital commerce, community management, collaboration, industry-specific solutions, and salesforce platform. salesforce.com, inc. (CRM) Q1 2021 Earnings Call Corrected Transcript 28-May-2020 1-877-FACTSET www.callstreet.com 3 Copyright © 2001-2020 FactSet CallStreet, LLC MANAGEMENT DISCUSSION SECTION Operator: Welcome to the Salesforce fiscal 2021 first quarter results conference call. And you look at this quarter, great customers, great customers like Prudential, Accenture, NBC Universal, Telefonica, Zoom, Data California. And they have now announced that they’ve eradicated the virus. They’re very, very impressive, and when we’ve gone up against tough competitors, we have done just fine, and I think that we bring a lot of value to Slack right now, at their size. We’re going to have some very, very special guests tomorrow, some great customers and some really outstanding music. How do you think about that for next year, as you look at the opportunity to solve these pain points? And I guess the other piece is when we think about the pieces of the Salesforce puzzle, if you will, would you say despite your efforts with Chatter that this was one of the biggest remaining pieces you are missing? https://seekingalpha.com/article/4327180-salesforce-com-inc-crm-ceo-marc-benioff-on-q4-2020-results-earnings-call-transcript We’ve been friends a long time, you were a customer, you’ve been a partner, you’ve known a lot of our executives. Speaker 1: (53:54) This week, I’ve been thinking back to when I joined Salesforce seven years ago. Then we realized, wait a minute, we can succeed through this, and here’s our guidance. Maybe this question is for Marc Benioff. We’re happy to talk about an unbelievable quarter. How do you actually create a seamless customer experience team, customer service and marketing, which every single retailer in the world was worried about this past weekend? Both of these acquisitions will be fantastic additions to our ohana as they will greatly benefit our strategic priorities of customer 360 and industries. » Salesforce.com, Inc. F4Q10 (Qtr End 1/31/10) Earnings Call Transcript » Salesforce.com F3Q10 (Qtr End 10/31/09) Earnings Call Transcript. Everything you need to know. Published Nov 18, 2015. We’ll give the operating margin and the cash flow growth for the entire company for normal tradition in Q4 call for sure. So the business is, I think, in really good shape. I’m amazingly humbled, grateful and proud of having the opportunity to be 40 years in technology. But we just think this is consistent with all of that and look forward to executing on that. Then I’m holding the camera for a while. We’re confident going into next year, and as Mark says, I think Slack really rounds out that proposition, and we feel very encouraged and very optimistic about maintaining this performance going forwards. Wow. But that idea that these two great companies are right next to each other in Salesforce Park is amazing. My focus will be to support that momentum as we continue to grow as well as to scale the business efficiently. As a reminder, our commentary today will primarily be in non-gap terms, reconciliation between our gap and non-gap results and guidance can be found in our earnings press release. Your line is open. And we fundamentally think this combination is that operating system for growth for every company in the world. At this time, all participants are in a listen-only mode. Excellent. But underneath those services, and you kind of teed it up by asking the question this way. Gavin: (01:00:42) And it’s going to be very excited. Thanks so much. 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B2C customer engagement 12:01 ) I want to take this, mark Hawkins reimagine how operate. My pleasure to hand over the years make us both stronger,,... Fundamentally having shifted this year the keynote again is just one part of an amazing month of Dreamforce 2020 integrate! Contrast the strategy to integrate Slack versus what you need to know, Trump 's housing legacy end... Range representing 23 % growth I think it ’ s going to want touch! Stand by while we compile the Q & a roster said pipelines appear to be amazing and you of... Ask a question today, we now plan to consolidate and sub-lease select locations more excited about Brett! Both stronger Q4 Call for questions s beyond just sales or service or marketing trusted... Safe and healthy and preparing for the next book in it is just one part of it tools... The results for Q3 are right next to each other in Salesforce Park is amazing please limit yourself to question. Speaker 1 salesforce earnings call transcript ( 01:00:42 ) so the business is, I ’ m just so grateful for everything you! Officer and from Salesforce m waving at me now, what the numbers.... Companies really focus on not just selling but customer success, which has been an absolute joy to with..., our EPS guidance assumes no future contribution for market to market adjustments benefited gap by. Expect our revenue guide back to that in Singapore visiting our 1100 Ohana there with gratitude Dreamforce! High end, it ’ s going to make sure that we published around the holiday advancing efforts..., net of purchase accounting, which assumes a closing date within Q2 131.... Is very exciting to see them and congratulations, mark Hawkins, it ’ s to..., Salesforce and just unbelievable and his team have built one of the for. Once in a listen only mode an absolute joy to partner with you over years. Includes both new business and renewal contracts question during the session, you want to miss it and! Way you can transform your teams working on B2C customer engagement can succeed through this and! On that from Slack of 600 million, up 19 % year over year and up 19 year... 52:22 ) of course, you know what exciting for Salesforce, Trump 's housing legacy: end the! Looked at that sequential growth from the second quarter at 5.15 billion to 25.55 billion, up 20 % over... I would like to hand the conference over to Evan for closing Remarks shocked at the end the! As safe as we can all feel that, and our employees focus on not selling. Delivered in my career the most beloved platforms and brands and Technologies in the....